Based on the Act on Specified Commercial Transactions
Business Name: G.P.WOODWORK Co., Ltd.
Representative Director: Megumi Toyokawa
Address: 〒658-0032 Hyogo Prefecture, Kobe City, Higashinada Ward, Mukoyomachi Naka 6-9
Email Address: slomood@gpwoodwork.jp
Phone Number: 078-414-8612
Sales Price of Products or Service Fees
Prices are displayed including tax for each product.
Shipping Costs for Products
Shipping costs vary depending on the delivery area, order contents, campaigns, etc.
The latest shipping costs will be displayed on the order procedure screen and on the guidance pages such as "Shipping and Delivery Information" on this site.
Payment Timing and Methods for Product Prices or Service Fees
Payment Methods: Credit card payment and cashless payment are available.
Payment Timing: Depends on the credit card company or payment institution you use. Please check the terms of use of each company for details.
Delivery Timing of Products
Products will be shipped within 5 business days after the order is confirmed.
Shipping may be delayed due to bad weather, circumstances of the delivery company, busy periods such as year-end and New Year, or other unavoidable circumstances.
Return Policy
Returns and exchanges of products will be accepted if you notify us within 7 days after the product arrives at your location, based on our store's regulations.
To be eligible for a return, the product must be in its original packaging and in the same condition as when received, and proof of purchase is also required.
In the case of returns due to customer convenience, the shipping cost for the return will be borne by the customer.
To initiate a return, please contact slomood@gpwoodwork.jp . If the return is approved, we will send you a return label and instructions on how to send the package and the return address. Returns of products without prior contact cannot be accepted.
Cancellations after order confirmation are generally not accepted.
In case of damage or other issues
Please check the product as soon as you receive the package. If you receive a defective product, damaged item, or incorrect product, please contact us promptly.
Non-returnable Products
Used or opened products cannot be returned. If you have any questions or concerns, please contact us in advance.
Additionally, returns of sale items cannot be accepted.
Exchanges
If you wish to exchange, you will generally need to return the product once, and after the return is accepted, we will send you a new product.
Refunds
After receiving and inspecting the returned product, we will inform you via email or other means about the possibility of a refund.
If the refund is approved, the refund will be processed using the original payment method. Please note that the timing of the refund reflection by credit card companies may vary depending on each company's processing schedule.
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