User Guide

■ Main points to note

The product photos may differ in color and texture from the actual product due to your monitor settings, room lighting, and the lighting conditions at the time of shooting.
・Delivery may be delayed due to logistical issues.

■ Notes on made-to-order sales

• This product is made to order.Please only purchase if you are willing to wait.
  *Please note that delivery dates may vary due to production circumstances. The estimated delivery date is for reference only.
• You can order up to 2 items per product.
• Purchasing for the purpose of resale, or reselling to a third party after purchase, is prohibited.
• Cancellations and changes to your order are not possible after your reservation is complete.
• We will notify you by email once your order is ready for shipment.Delivery date and time cannot be specified.
• We cannot ship separate orders together.

※By confirming your order, you are deemed to have agreed to all of the above terms and conditions.

■ Exchanges and Returns

We do not accept returns or exchanges due to customer reasons.
The period during which defective products can be returned or exchanged is from the date of receipt.Within 7 daysThat is the case.
If the product delivered is different from the one you ordered, we will allow for an exchange or return. Please note that the incorrectly delivered product will be collected at the same time as the replacement item, so we kindly ask that you do not dispose of it.
When applying for exchanges and returns, please be sure to contact us in advance. We cannot accept unilateral returns without prior application, and the items will be returned to you with shipping costs to be paid on delivery.
We do not accept any exchanges or returns due to customer reasons (size differences, image differences) other than product quality issues.

 * Cases where exchanges and returns are not accepted

- If more than 7 days have passed since you received the item.
- If the replacement item has already been disposed of.
- If you have already disposed of the box and packaging materials.
Reasons due to customer circumstances.
- Reasons due to unavoidable delays in receiving or delivering goods.
Products that show any signs of being used by the customer, or products that have scratches, stains, or dents due to customer handling.
- If the product or packaging is damaged due to customer negligence.

■ About shipping costs

See the URL below.

Shipping Policy

■ About delivery

After confirming your order and payment,Usually within 5 business daysWe will ship it on [date].
• Products will be shipped by our designated delivery company. Our main carriers are as follows:
Excuse me,Customers cannot specify the delivery company.

Within Japan: Sagawa Express

International shipping: EMS

■Regarding payment

• Credit card
• Smartphone payment (PayPay, Rakuten Pay, Merpay)
*Please note that convenience store payment will be discontinued at the end of April 2026.

■Business Hours

Weekdays 10:00~18:00
Holidays: Saturdays, Sundays, and public holidays

Instagram/TikTok operations are conducted even on holidays, but business hours will be closed, so responses to inquiries will only be during business hours.

For other inquiries, please contact us at the email address below.
slomood@gpwoodwork.jp
(We generally do not accept inquiries by phone.)

We will generally respond to your inquiry within two business days.
*Please note that during busy periods, it may take an additional 1-2 days.